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Housekeeping Supervisor

Housekeeping Full time

Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow.

We are now looking for a Housekeeping Supervisor to join our lovely Housekeeping team.

Responsibilities include:

  • To assign room attendants to sections and prepare the daily work sheets.
  • To allocate and check daily tasks to housekeeping porters and public area cleaners
  • Check room, public areas and Spa daily to ensure cleanliness is of the required standard
  • Supports and supervises an effective inspection program for all guestrooms and public space.       
  • To take immediate corrective action if their work falls below the required standard and escalate to the Executive Housekeeper where necessary
  • Ensures all employees have proper supplies, equipment and uniforms
  • Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry
  • Assist Executive Housekeeper in training, scheduling, evaluating, disciplining, motivating and coaching employees
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Responds to and handles guest issues and complaints swiftly
  • When necessary, to be “hands-on” and service rooms or public areas and cover evening housekeeper shift as required.  

Benefits:

Salary : £23,500

·       Service charge (estimated £4,000 to £7,000 per annum)

·       Increased holiday allowance

·       Vitality healthcare cover

·       Employee assistance programme (with Hospitality Action)

·       Life assurance scheme (from day one, covering up to 2x your annual salary)

·       50% F&B discount when dining in our restaurants

·       Company sick pay

·       Enhanced maternity pay

·       Enhanced paternity pay

·       Recruit a Friend bonus (£1000)

·       Monthly employee recognition scheme

·       Annual employee parties

·       Free staff meals

·       50% discount on Wildsmith Skin products

             Heckfield Plus - online discounts

             New baby gift

 

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.  If you would like to work in a collaborative and creative environment, please send your cover letter and cv to hr@heckfieldplace.com