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Hotel Porter

Front Office Full time


Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow.

We are now looking for a Hotel Porter to join our friendly Front Office team.

Our Porters are amongst the first to greet our guests so strong customer service skills are a must.

Other duties include:

  • Greeting guests in a friendly and professional manner
  • Carrying guests luggage to and from rooms
  • Labelling all guest luggage and maintaining luggage room in a clean and tidy manner
  • Supporting the front office team with check ins/outs and guest requests
  • Use of Hotel vehicles for transporting guests around the estate and collection of guests from local train stations
  • Maintenance & regular checks of hotel vehicles and bicycles
  • Valet parking of guests vehicles
  • 40 per week over 5 shifts on a rota basis



·       Basic Salary of £22,050 PA

·       Service charge (estimated £4,000 to £7,000 per annum)

·       Increased holiday allowance

·       Vitality healthcare cover

·       Employee assistance programme (with Hospitality Action)

·       Life assurance scheme (from day one, covering up to 2x your annual salary)

·       50% F&B discount when dining in our restaurants

·       Company sick pay

·       Enhanced maternity pay

·       Enhanced paternity pay

·       Recruit a Friend bonus (£1000)

·       Monthly employee recognition scheme

·       Annual employee parties

·       Free staff meals

·       50% discount on Wildsmith Skin products

·       Heckfield Plus - online discounts


At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.  If you would like to work in a collaborative and creative environment, please send your cv to [email protected]