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Guest Assistant

Front Office Full time

GA

Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow.

Here it begins with the soil. Our estate’s biodynamic Home Farm, walled gardens and orchards feed Skye Gyngell’s epicurean alchemy, bringing the outside joyfully into Marle and the open-flamed Hearth restaurants. Drawn from nature, Heckfield cultivates a space to unearth, reconnect and rediscover.

Since the opening in 2018, the hotel has been recognised for its design, service and its foundations of sustainability. It has won many awards including Sunday Time Hotel of the Year 2019 and  Best British Hotel by Tatler and Hotel Designs Eco Award 2020, Best Hotels in the World’ - Condé Nast Traveller Gold List 2022 and our Green Michelin Star in 2022.

We are now looking for a skilled Guest Assistant to join our Front Office team.

Our Front Office team are the first to greet guests when they arrive, therefore, excellent customer service skills are required and experience in a similar role is preferred.

Tasks include:

  • To be responsible for the smooth check in and check out of guests
  • Assistance with arranging guest experiences
  • Ensure all checklists are completed daily
  • To welcome each guest arriving at Heckfield Place
  • To ensure the Front Desk is manned always and all operations run smoothly and professionally.
  • To have a thorough knowledge of the surrounding areas, so as to recommend places of interest to visit.
  • Ensure all email are checked and responded to promptly.
  • Ensure prompt delivery of guest luggage
  • To liaise closely with the Front Office Manager and Head Housekeeper to keep everyone informed of any changes in room allocations.

Benefits:

·       Basic Salary of £22,500 PA

·       Service charge (estimated £4,000 to £7,000 per annum)

·       Increased holiday allowance

·       Vitality healthcare cover

·       Employee assistance programme (with Hospitality Action)

·       Life assurance scheme (from day one, covering up to 2x your annual salary)

·       50% F&B discount when dining in our restaurants

·       Company sick pay

·       Enhanced maternity pay

·       Enhanced paternity pay

·       Recruit a Friend bonus (£1000)

·       Monthly employee recognition scheme

·       Annual employee parties

·       Free staff meals

·       50% discount on Wildsmith Skin products

·       Heckfield Plus - online discounts

 

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.  If you would like to work in a collaborative and creative environment, please send your cover letter and cv to [email protected]

 

If you have the experienced skills to contribute to our vision and to join our team, we look forward to receiving your application today.