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F&B Head Host/Ess

Food and Beverage Full time

Head Host/ess

Heckfield Place is a beautifully restored hotel on a 400-acre farm in the county of Hampshire, just outside of London. In Marle and Hearth restaurants, we prepare food and drink that celebrates simplicity, the seasons, and a sense of place. We're honoured to hold a green Michelin star at Marle

Front of House is currently looking for a Head Host/ess to join our F&B Team.

 Position responsibilities include but aren't limited to:

  • Allocate jobs to team.
  • Follow up on all unconfirmed reservations for current lunch and dinner services.
  • Confirm all bookings in accordance to Reservation Confirmation Policy.
  • Table Plan confirmation and allocation.
  • Sign off and file booking sheet.
  • De-brief with reception team each service.
  • Look through next weeks bookings and communicate progress to Restaurant Manager. 
  • Update the menu on ResDiary and the compendium website every Monday.
  • Prepare cover report for ops meeting and send to Restaurant Manager and Financial Controller on Monday morning.
  • Complete New staff member Reception Training
  • Oversee the Lobby service with table allocation, meeting, greeting and seating guests, when required, help with food and beverage service and processing bills.

Benefits:

·       Service charge (estimated £4,000 to £7,000 per annum)

·       Increased holiday allowance

·       Vitality healthcare cover

·       Employee assistance programme (with Hospitality Action)

·       Life assurance scheme (from day one, covering up to 2x your annual salary)

·       50% F&B discount when dining in our restaurants

·       Company sick pay

·       Enhanced maternity pay

·       Enhanced paternity pay

·       Recruit a Friend bonus (£1000)

·       Monthly employee recognition scheme

·       Annual employee parties

·       Free staff meals

·       Daily briefings with the team, including food tasting – opportunities to work with the Home Farm

·       50% discount on Wildsmith Skin products

·       Heckfield Plus - online discounts

·       Discount with Hunter Boots

·       Christmas gift

·       New baby gift

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.  If you would like to work in a collaborative and creative environment, please send your cover letter and cv to [email protected]